Quality Management Plan

The guiding principles for the Quality Management Plan (QMP) are rooted in our Quality Policy, which has these essential elements:

  • Client Satisfaction Comes First
  • Prevention vs. Correction
  • Quality is Foremost a Management Responsibility

We understand that we are responsible for the Quality Control of our work. Our Quality Plan is designed with this in mind.
Our Quality Process involves these three elements:

  • Quality Planning. In the planning stage, we identify clients’ program requirements, determine which quality standards apply, and determine what will be done to satisfy these program requirements.
  • Quality Assurance. In this effort, we make sure that quality control efforts are taking place; we verify that efforts are producing the desired results, and we make adjustments to the processes as necessary.  The goal is to ensure the client gets what they have asked and paid for.
  • Quality Control. In this effort we perform inspection directly on the product itself to determine if it meets the requirements developed in the quality planning stage. We also identify ways to eliminate causes of unsatisfactory results such as change orders created by errors and omissions.

Quality Planning is done up front. Quality Assurance and Quality Control are continuous over the life of the project.

Quality Planning

We believe that “Quality is Foremost a Management Responsibility.”  Our commitment is evidenced by our Corporate-wide program “Project Management – The Baker Way,” a web-based training and information system focused on developing the highest quality and consistency in the delivery of our services to our clients. All of our project managers are trained in this system via multiple face-to-face workshop modules, and have instant access to all of its tools and standards via our intranet.

Our policy requires that, at the outset of all of our projects, the Project Manager develops the Project Quality Management Plan. The plan includes all contract information, project scopes, budget, communication plan, and the Quality Control Plan (QCP) – essentially all of the information necessary for the Project Manager to manage task orders and the overall contract in one concise, convenient document. The information in the Project Management Plan is always organized in a consistent manner, task order to task order, enabling all team members to know where to quickly find and access information.

Quality Assurance

In this effort, we make sure that quality control efforts are taking place; we verify that efforts are producing the desired results, and we make adjustments to the processes as necessary.

Quality Control

In this effort we perform inspection directly on the product itself to determine if it meets the requirements developed in the quality planning stage.  We also identify ways to eliminate causes of unsatisfactory results such as change orders created by errors and omissions.