Tidal Basin, a Michael Baker International Company, delivers Non-Congregate Sheltering (NCS) solutions that provide disaster survivors safe, private temporary housing. From initial response through recovery, services include program management, intake and eligibility, case management, call center support, inspections and closeout. Tidal Basin’s ability to rapidly scale operations and streamline service delivery provides impactful sheltering solutions during large-scale disasters.
Hurricane Ian
After Hurricane Ian struck Florida as a Category 4 storm, Tidal Basin supported the Florida Division of Emergency Management (FDEM) with housing recovery services, including program management, vendor coordination, public information, reporting and data analysis. Eligibility specialists and case managers deployed to review applications within 48 hours. Tidal Basin reviewed 7,428 applications, approved 1,243 households, placed 1,175 families in temporary housing and transitioned 355 families to permanent housing.
Hurricane Idalia
When Hurricane Idalia hit Florida’s Big Bend as a Category 3 storm, Tidal Basin supported sheltering and temporary housing across 18 counties. Services included PMO support, call center oversight, multilingual outreach, mobile team staffing, intake, case review, quality assurance and oversight of temporary housing installation, maintenance and disposition. The team also deployed Phoenix OneCase® for intake, eligibility, communications and workflow management. Tidal Basin reviewed 342 applications, completed 158 site inspections and issued 134 travel trailer installation work orders.
Hurricanes Helene and Milton
Following Hurricanes Helene and Milton, Tidal Basin supported displaced survivors across 52 Florida counties under FDEM’s NCS contract. The team rapidly launched an end-to-end program covering intake, case management, hotel placement coordination, temporary shelter oversight, call center support, multilingual outreach, vendor review and Federal Emergency Management Agency (FEMA) compliance.
Phoenix OneCase enabled application intake within 24 hours of the emergency declaration and supported scalable case management. Tidal Basin helped place 1,162 households in hotels, commercial and private sites; coordinated donations of 668 travel trailers; and managed more than 26,000 contact center calls. Through continuous improvements, the mission achieved nearly 50% of Hurricane Ian’s total NCS placements in one-third of the time.